HELLO!
I’M NEL ANDERSEN
Communication & IT Management Professional
ABOUT
I’m a people-first technology leader passionate about creating better connections between people, technology, and business.
I focus on making technology work for people by translating complexity into clarity, building strong cross-functional collaboration, and creating intuitive digital experiences that help teams and end users succeed.
My work spans modern workplace solutions, device management, stakeholder alignment, vendor partnerships, and the growing role of AI in improving how we work. I’m especially interested in how AI can support smarter decisions, stronger collaboration, and more human-centered workplaces.
What drives me is simple: helping people succeed through trust, clarity, and technology that creates real impact.
“Learn from yesterday, live for today, hope for tomorrow. The important thing is not to stop questioning.”
PROFESSIONAL EXPERIENCE
Background & Expertise
EDUCATION
MA IN COMMUNICATION & BUSINESS STUDIES
ROSKILDE UNIVERSITY, DENMARK
Selected Courses: Strategic Communication, Innovation, Communication & CSR, Business Ethics, Project Management, Branding, Strategic Marketing Management, Financial Accounting, Leadership
MA IN LAW & ADMINISTRATION
GDANSK UNIVERSITY, POLAND
Selected courses: EU Law, Labor Law, Civil Law, Criminal Law.
COURSES & CERTIFICATIONS
SCRUM FUNDAMENTALS CERTIFIED
October 2020
ScrumStudy
INTRODUCTION TO SERVICE MANAGEMENT WITH ITIL 4
November 2020
Dion Training Solutions & Udemy
CUSTOMER SERVICE MANAGEMENT (CSM) VALUE WORKSHOP
March 2020
ServiceNow
CORE ITSM PROCESSES IN SERVICENOW
November 2020
ServiceNow & Udemy
SKILLS
Professional Competencies
EXPERIENCED WITH
ITIL Framework: Change Management, Incident & Problem Management, Asset Management
Agile Project Management
KPI Reporting
Process Optimaztion
IT Service Management
Strategic Planning
Product Education
PEOPLE MANAGEMENT
Leadership
Diversity Management
Team Building
Performance Appraisal
Individual Development
Recruiting, on/off-boarding
Communication
Conflict Resolution
TECH PROFICIENCIES
Websites - Domain Management - DNS - SSL Terminal CMD - Email Delivery Services - Status Page - Database Lookups - Email Setup - CRM - Incident Management Software - Troubleshooting - Project Management Software - CMS - ticketing systems (ServiceNow, JIRA Service Desk, JIRA, Zendesk, Freshdesk and more )
LANGUAGES
English - Fluent
Danish - Good
Polish - Native
INTERESTS AND HOBBIES
Personal Enjoyment
ANIMALS
Dogs, pandas, adorable piglets or full grown commercial pigs, all deserve cuddles, belly rubs and tasty treats...
ADVENTURES
Small and big trips. Boyfriend, kiddo, car and some destination... Nature and good food oftentimes included.
MUSIC
It connects me with my emotions, people and memories... Various genres, sounds and experiences!
NERDY STUFF
Movies, series, action figures, Lego sets, gaming, binging evenings, superheroes... and villains.